Terms and Conditions

1.⁠ ⁠Introductory

These Terms and Conditions govern renovation and related services provided by Inspired Renovations LTD (“we”, “us”, “our”) to the customer (“you”, “your”). By accepting an estimate, paying a deposit or booking work you accept these Terms. Where a matter is not addressed, our written contract or estimate takes precedence.

2.⁠ ⁠Services

2.1 Scope: We provide design, supply and installation for bathrooms, kitchens, built‑ins, media units, flooring, plumbing, carpentry and associated renovation works. Any works outside the agreed scope must be confirmed in writing and may incur additional charges.

2.2 Subcontractors: We may use subcontractors and suppliers. Subcontracted works remain under our management and these Terms apply to such works, except where a subcontractor’s separate warranty or terms are expressly provided.

3.⁠ ⁠Call‑Outs, Consultations and Estimates

3.1 Call‑out Fee: A £90 call‑out fee applies and is payable on booking. Extended visits are charged at our published hourly rate.

3.2 Consultations & Estimates: Written estimates following an assessment are provided free. Estimates set out scope, materials, lead times and payment schedule and are binding only when accepted in writing and after any required deposit is paid. Estimates expire on the date stated.

4.⁠ ⁠Promotional Offers

4.1 10% Sign‑Up Discount: A one‑time 10% discount applies to labour charges only, excluding subcontracted/pass‑through services and supplied goods. Discount applies to the labour subtotal on the accepted estimate. Offers cannot be combined with other promotions unless agreed in writing.

4.2 £200 Bathroom Bundle: Qualifying full bathroom installations receive approximately £200 of products as specified in the estimate. Items included may vary; the bundle is non‑exchangeable for cash and does not apply to partial refurbishments.

5.⁠ ⁠Pricing, Variations and Additional Costs

5.1 Pricing: Prices in the accepted estimate cover the agreed scope, specified materials (if listed) and labour. VAT is charged where applicable.

5.2 Variations: Any client‑requested or necessary variations (including remedial or unforeseen works) will be charged. Work on variations will not proceed until you have approved the written variation quote and any required additional deposit is paid.

5.3 Unforeseen Conditions: If hidden defects or hazardous conditions are discovered, we may suspend work, issue a revised estimate and require payment for additional works. You are responsible for costs arising from such conditions.

6.⁠ ⁠Deposits, Payment Terms and Schedule

6.1 Deposit: A deposit (non‑refundable unless otherwise agreed) is required to secure bookings and to order materials. Deposit amounts are stated in the estimate.

6.2 Payment Schedule: Payments are staged by milestones: deposit, interim payments, and final payment on completion. We may withhold further work where interim payments are overdue.

6.3 Final Payment & Retention: Final payment is due on completion and sign‑off. We may retain title to supplied goods until payment in full. Any agreed retention must be paid within the period set out in the contract.

6.4 Late Payments & Interest: Overdue payments incur interest at 4% above the Bank of England base rate, plus any reasonable recovery costs. We may suspend work and/or remove materials from site for non‑payment.

6.5 Methods: We accept bank transfer. Card payments may be accepted and fees disclosed in advance.

7.⁠ ⁠Cancellation, Postponement and Rescheduling

7.1 Customer Cancellations: Deposits are non‑refundable except where expressly stated. Cancellations made less than 7 days before the scheduled start date may incur full or partial charges to cover labour, subcontractors and ordered goods.

7.2 Postponement: If you postpone a start date, additional costs to secure labour and materials and to re‑schedule will be payable.

7.3 Company Rights to Cancel/Postpone: We may postpone or cancel due to circumstances beyond our control (illness, supply failure, weather). Where we cancel for reasons within our control, we will offer a refund of prepayments for unperformed services or a rescheduled date; we will not be liable for indirect losses.

8.⁠ ⁠Completion, Handover and Defects

8.1 Completion & Sign‑Off: We will notify you when work is complete. You should inspect the work immediately. If you unreasonably withhold sign‑off, we may issue a completion certificate and require final payment.

8.2 Defects & Remedies: Report defects promptly. We will rectify workmanship defects notified within the remedy period set out in the contract or 7 days from completion. Remedial work that arises from client changes, misuse, unauthorised third‑party works or normal wear and tear may be chargeable.

9.⁠ ⁠Liability, Indemnity and Insurance

9.1 Insurance: We hold public liability and employer’s liability insurance and evidence is available on request.

9.2 Limitation of Liability: To the maximum extent permitted by law, our total liability for direct losses arising from our negligence is limited to the contract value. We are not liable for indirect or consequential losses (including loss of income), except as required by statute.

9.3 Indemnity: You indemnify us against claims, losses or costs arising from your breach of these Terms, supplied or unauthorised materials, or inaccurate information provided by you.

10.⁠ ⁠Health & Safety and Site Conditions

10.1 Site Access & Conditions: You must provide safe access, electricity, water and adequate working conditions. If site conditions prevent safe work or cause delay, we may suspend works and charge for loss of time or additional costs.

10.2 Protection: We will take reasonable steps to protect the property. We are not responsible for pre‑existing defects unless caused by our work.

10.3 Hazardous Materials: Where hazardous materials are present, work will be suspended until safe removal is arranged. Costs for specialist removal are payable by you.

11.⁠ ⁠Materials, Storage and Ownership

11.1 Supply & Quality: Where we supply materials, we select reputable suppliers but do not warrant materials beyond supplier/manufacturer warranties.

11.2 Title & Risk: Risk in goods passes on delivery to site; legal title remains with us until payment in full. We may remove goods from site if payments are overdue.

11.3 Client‑Supplied Goods: If you supply materials, you confirm they are suitable and defect‑free. We accept no liability for supplied materials’ defects or delays caused by them.

12.⁠ ⁠Intellectual Property and Use of Images

12.1 Portfolio Use: We may photograph or video completed works for marketing. If you object, notify us in writing before work starts; we will make reasonable efforts to comply but may refuse to proceed if marketing images are contractually required.

12.2 Design Rights: Bespoke designs remain our intellectual property until full payment. On full payment we grant you a licence to use designs for the completed project only.

13.⁠ ⁠Communications and Marketing Consent

13.1 Project Communications: By providing contact details you consent to project communications by phone, email and SMS for operational purposes.

13.2 Marketing: If you opt in for marketing, we may send promotional messages. You may withdraw consent at any time; this will not affect communications necessary to deliver contracted works.

14.⁠ ⁠Dispute Resolution

14.1 Informal Resolution: Contact us promptly and we will endeavour to resolve disputes amicably.

14.2 Formal Steps: If unresolved, disputes may be referred to mediation. If necessary, disputes will be determined by the courts of England & Wales. Each party bears its own costs unless a court orders otherwise.

15.⁠ ⁠General

15.1 Entire Agreement: These Terms together with the accepted estimate/contract form the entire agreement.

15.2 Severability: If any clause is unenforceable it will be severed without affecting the remainder of the Terms.

15.3 Variation: Changes to these Terms must be agreed in writing.

15.4 Governing Law: These Terms are governed by the laws of England and Wales.